Privacy Policy

1. Scope

This Privacy Policy explains how CWiLO Connections LLC ("CWiLO," "we," "us," or "our") handles personal information when you use CWiLO applications, websites, and related services.

2. Information we collect

We collect information you provide, information created through your use of CWiLO, and limited technical information needed to operate and secure the service.

• Account and contact information, such as your name and phone number.
• Authentication, device, consent, connection, check-in, message, and preference information.
• Subscription and transaction status received from app stores; we do not receive your full payment-card number.
• Support communications and security, diagnostic, and usage logs.

3. How we use information

We use personal information to provide and secure CWiLO, authenticate accounts, deliver requested messages and check-ins, maintain consent choices, process subscriptions, provide support, prevent abuse, comply with law, and improve service reliability.

4. SMS and phone-number privacy

When you select Send Code, CWiLO uses your phone number to send the one-time verification code you requested. Message frequency varies and is typically one message per request. CWiLO does not send marketing through this verification program.

We do not sell or share SMS opt-in data or consent with third parties or affiliates for marketing or promotional purposes. We disclose this information only to service providers that help us deliver or support the requested messages, or when required by law.

5. When we disclose information

We may disclose information to vendors acting on our instructions, app stores and infrastructure providers, professional advisers, authorities when legally required, or a successor in a corporate transaction. We do not sell personal information.

6. Retention and security

We retain information only as long as needed for the purposes described above, including security, dispute resolution, and legal obligations. We use administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

7. Your choices

You may update certain account information in CWiLO and may ask to access, correct, or delete personal information, subject to applicable law and legitimate retention needs. Reply STOP to an SMS to opt out and HELP for help. You may also contact us at business@cwiloapp.com.

8. Children

CWiLO is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes and contact

We may update this policy and will post the revised effective date here. Questions or privacy requests may be sent to business@cwiloapp.com or to the address below.